Professional Experience
INFORMATION TECHNOLOGY CONSULTANT
Olympia Tours Aventura, FL 2006 to present
Advisor to President/CEO on usage of internal programs and technologies to meet sales goals and business objectives. In addition, provides software programming services to design, implement, deploy, and administer IT systems on business' behalf.
- Define information flow within the organization
- Enhance network and software applications to accommodate for rapid growth in the business
- Training office staff on newest versions of Windows software
- Develop training procedures and systems documentation for internal reservation system
- Liaise between Worldspan reservation systems support staff, and external web developers
DIRECTOR OF BUSINESS OPERATIONS
Aventura Business Center (A.B.C.) Aventura, FL April 2007 to November 14, 2008
Operations director for 75-suite office facility and business consultant for all aspects of operation, including IT infrastructure, accounting systems, payroll, staff and client management.
- Restructure operating procedure at all levels, from senior management and staff to end client relationship management
- Coordinate system re-design and previous modifications by outsourced consultants and technicians to create a current and streamlined operation
- Design process maps and configuration management system for all network components (routers, printers, and workstations), thereby eliminating IP conflicts and resource contention
- Conduct due diligence on unlicensed software and replace with current, updated productivity software from Microsoft
- Design and implement company intranet and train internal staff, which allow staff to communicate efficiently, as well as to facilitate communication and document transfer with tenants
- Implement remote desktop capabilities across internal office management infrastructure and to interested clients
- Deploy system-wide data backup system
- Design and deploy accounts receivable process using Quickbooks; modify existing Quickbooks documents and fields to conform to the needs of a business center office rental model; develop a current system to allow for the rapid reconciliation of tenant inquiries, more timely rent receipts from tenants, and accurate daily reconciliation through online access with bank business accounts.
- Perform cause-and-effect analysis, data collection and process mapping to address systemic inefficiencies including:
- Parallel path restructuring of the company’s network to provide voice and data services to individual office suites
- Graphically represent internal network using VISIO, to reflect redesign of patch panel/switch system cabling, from the patch panels down to the individual jacks in each office, thereby allowing for easy connects/disconnects as tenants transitioned in and out of offices.
- Manage continuous updates to each facet of technical and operational procedures and expanding to include HVAC, tenant router deployment, telephone distribution and office furniture inventory.
- Ongoing cleanup, documentation and procedural review of the MITEL telephone system to yield a system which is no longer susceptible to unexplained alarms and shutdowns.
DIRECTOR, PATIENT INFORMATION MANAGEMENT SYSTEMS (PIMS)
Drug Abuse Foundation Delray Beach, FL August 2005 – July 2006
Management responsibility for all active and archived medical records systems. Project Management responsibility for overall operations within the division.
- Management a 3-person medical records team
- Coordinate and reconcile records in conjunction with the DAF online database system.
- Ensure compliance with HIPAA regulations
- Implement and execute system for managing internal/external requests for records
- Author procedures for maintaining record integrity
- Initiate definition phase of current clinical documentation requirements in anticipation of a restructuring of the patient record management system.
CO-OWNER and CHIEF OPERATIONS OFFICER
Wellington Day Spa Wellington, FL January 2003 – August 2005
Spearhead purchase and complete renovation of luxury spa in Wellington, FL.
- Create end-to-end back office management system, including implementation of office management technology and accounting tools to manage customer and financial inflow.
- Participate in data mining, graphic design work for advertising, and general spa maintenance functions
- Engineer complete spa structural renovation and implement back office operational procedures using software tools including Microsoft Visio, Salon Account Manager 6, Best Accounting Systems, Adobe Photoshop CS, Microsoft Windows XP networks.
- Manage and train spa staff ; engender culture of high level customer relationship management.
SYSTEMS ADMINISTRATOR
Barry Financial Boca Raton, FL June 1999 - March 2000
Manage all aspects of Barry Financial’s IT infrastructure, used programming skills to develop solutions that simultaneously addressed company’s technical and financial system requirements.
- Design configuration and oversee maintenance of a 60 user/5 server NT network.
- Support all on-site hardware including:
- IBM Netfinity servers and workstations,
- Cisco routers, modems, printers, scanners and associated peripherals
- Maintain Microsoft Exchange and Proxy server
- Configure and support network application software, including Microsoft Office 97, ACT!, Client Data System by EZ-Data, Centerpiece by Performance Technology Inc. and Proseries tax software.
- Responsibilities also included maintenance of Microsoft Exchange clients, Internet POP and SMTP accounts, and coordination with ISPs and web developers.
- Manage the corporate wide backup systems using Arcserve
- Support corporate Access databases
- Perform data analysis on DST and Bank of New York financial data using Microsoft Foxpro.
SYSTEMS ADMINISTRATOR
MKT Communications Corp. Margate, FL. May 1997- April 1999
Act in the role of primary liaison between the IS, Marketing and Accounting functional departments.
- Lead the management and coordination efforts for a 5 member team which included 1 SCO Unix C programmer, 1 Microsoft Visual Foxpro programmer, 1 C++ programmer, 1 Web page designer, and 1 customer service/logistical support person)
- Supervise system design and development in Microsoft Visual Foxpro
- Project Lead for the “power dialer project”
- Sales management and coordination of lead list acquisition, management of the entire lead base, and maintenance of leads loaded on an in-house predictive dialer.
INDEPENDENT CONSULTANT
Digital Impressions Inc. Fort Lauderdale, FL April 1988-May 1997
Lead Consultant for Digital Impressions, Inc.; projects:
- Installation and maintenance of Novell operating system for various clients
- Customization of SBT Accounts Payable/Accounts Receivable/Purchase Order across various industries
- Implement custom multi-user back office travel agency reservation system; transition seamlessly into operation
- Program development for Homeowners Marketing Services, Inc., to design, develop and implement a real time member broker transaction control system.